The year was 2013. The place was the Cornell Lab of Ornithology* in Ithaca New York, set in a beautiful rural wooded marsh with ponds and wildlife.
(*ornithology is the study of birds – who doesn’t love birds?
Go to www.allaboutbirds.org to see what I’m talking about!)
Our online membership program was thriving and the patchwork system we had in place to process the transactions and organize our data just couldn’t keep up. Our online giving system was complicated and – even worse – not PCI-compliant. We entered data manually, and at busy times, suffered a 3-6 week lag processing the donations. We desperately needed an online solution to meet our growing needs, so we put together a requirements list and did our homework comparing five different systems.
We ultimately decided to use Engaging Networks for our fundraising and email program. More than anything, we wanted a tool set that would scale with us in the future. Our other priorities included:
- Comprehensively and holistically track our online giving;
- Move data from one system to another quickly; and
- Produce reports quickly and easily to allow us to make better decisions.
Engaging Networks fulfilled our wish list and then some. We signed on the dotted line and were up and running a few months later.
Fast forward to years 2015 and 2016. Cornell Lab of Ornithology has 3 times as many donations compared to 2013, but the same number of staff members processing donors and donations and there is no lag time. Our Engaging Networks transactions are processed automatically into our database of record with the Super Importer Exporter by JMG Solutions. As a result, our data is more reliable. We have far fewer phone calls asking or complaining about acknowledgments and receipts and we have happier employees!
This year, for #GivingTuesday, we had over 3,400 transactions totaling more than $200,000 (up from about 800 donations totaling $66,000 in 2015). Everything performed exactly as expected.