We are seeking talented, creative and experienced people to join our growing team! If you want to use your tech expertise to help world-renowned nonprofits advance their missions, this may be the place for you. We serve clients around the world and offices located in Washington, D.C., the San Francisco Bay area and London.
Engaging Networks does not discriminate on the basis of race, religion, national origin, color, sexual orientation, gender identity, sex, age, veteran status, or disability. Women, minorities, people with disabilities and veterans are strongly encouraged to apply.
Engaging Networks is a fast-growing, global software company with main offices in Washington, DC and London, and with team members based in Toronto, Boston, San Francisco, Perth, Australia and other locations. Our team is excited about what we’re achieving together as an independent, values-driven company, and even more by what we are helping our 400+ nonprofit clients to achieve, using our constantly improving technology. We’ve created a fun and energetic work environment that is focused entirely on helping our clients and their missions to succeed. This focus, and our team’s determination to keep innovating, has produced recent strong growth in our business averaging 30% or more each year, and excellent client retention.
A growing number of the world’s most respected nonprofits have chosen the Engaging Networks integrated software platform to power their online fundraising, advocacy, digital marketing, peer-to-peer, events, membership, e-commerce and data management. These inspiring organizations include Amnesty International, Human Rights Campaign, PETA, Oceana, Humane Society of the United States, The Nature Conservancy, National Wildlife Federation, Big Brothers Big Sisters America, National Geographic Society, Greenpeace (across 30 countries), Human Rights Watch, Ocean Conservancy, International Medical Corps, American University, Veterans of Foreign Wars, Center for American Progress, Canadian Red Cross, UNICEF Canada and Cancer Research UK — just to name a few.
We are hiring a Tier 1 Client Support Specialist to join our global team. These positions will support clients globally and will work Monday through Friday (with some weekend coverage) for forty (40) hours per week.
The role combines a diverse set of responsibilities, including: responding to client requests for help on the phone or via email; assisting new clients to get started with our software including the migration of their supporter records and setup of their Engaging Networks accounts; developing client support materials; and encouraging our client community to engage with us and with each other. We need to find someone that will work pro-actively and creatively to ensure that clients get the most out of our software. The objective of our client support is never just to answer a question, but rather to help a client solve a problem, and achieve success.
The primary day-to-day responsibilities include:
As a fast-growing company, we will have opportunities for your further career growth as the company expands, and as you demonstrate the value of your work. As growth in our client base continues, we fully expect to grow the Client Support team. We are committed to professional development for everyone at Engaging Networks.
Engaging Networks is a dynamic business. Everyone on the team supports our entrepreneurial approach to meeting company objectives. This means helping and supporting the work of others, and acknowledging that hard work is an essential ingredient to the success of any growing business. Some of the more specific requirements are listed below.
The Client Support Specialist will need to bring a wide range of skills to the position. We are looking for someone who: has a passion for software and the Internet; is a good problem solver; has excellent interpersonal skills; is patient and empathetic toward clients; can express themselves clearly, both verbally and in writing; and is willing to take initiative.
The specific qualifications that we require are:
Some nice to haves:
Compensation starts at $40,000 / £29,000, but could be higher based on such factors as location, experience, and proven abilities.
Engaging Networks also offers an ample benefits plan, vacation, and paid parental leave, although the plan varies according to whether you are located in the USA, Canada, the UK or elsewhere.
Women and minorities are encouraged to apply. Engaging Networks does not discriminate on the basis of race, religion, national origin, color, sexual orientation, gender identity, sex, age, veteran status, or disability. We strive in our hiring practices to give equal opportunity to all qualified job applicants.
If you are interested in applying, please send a resume/CV to [email protected] with the subject line “Tier 1 Client Support Specialist”
We seek a Cybersecurity Analyst with experience in implementing and maintaining a secure Web/E-Commerce platform. The Cybersecurity Analyst will be involved in the development, implementation and daily monitoring of SIEM and other monitoring tools supporting a distributed computing environment utilizing multiple computing technologies. The Cybersecurity Analyst will also be responsible for triaging and responding to any data protection or data security-related events.
The Cybersecurity Analyst is responsible for:
Compensation is competitive for this position, and will depend on qualifications and experience.
Women and minority candidates are strongly encouraged to apply. Engaging Networks does not discriminate on the basis of race, religion, national origin, color, sexual orientation, gender or gender identity, age, veteran status or disability. We strive in our hiring practices to give equal opportunity to all qualified job applicants.
Please email your resume, and a message that specifically addresses why you are right for this opportunity, to [email protected]. Please specify “Cybersecurity Analyst” in the subject line.