Jobs

Come Work with us!

We are seeking talented, creative and experienced people to join our growing team! If you want to use your tech expertise to help world-renowned nonprofits advance their missions, this may be the place for you. We serve clients around the world and offices located in Washington, D.C., the San Francisco Bay area and London.

Engaging Networks does not discriminate on the basis of race, religion, national origin, color, sexual orientation, gender identity, sex, age, veteran status, or disability. Women, minorities, people with disabilities and veterans are strongly encouraged to apply.

About Engaging Networks

Engaging Networks is a fast-growing, global software company with main offices in Washington, DC and London, and with team members based in Toronto, Boston, San Francisco, Perth, Australia and other locations. Our team is excited about what we’re achieving together as an independent, values-driven company, and even more by what we are helping our 400+ nonprofit clients to achieve, using our constantly improving technology. We’ve created a fun and energetic work environment that is focused entirely on helping our clients and their missions to succeed. This focus, and our team’s determination to keep innovating, has produced recent strong growth in our business averaging 30% or more each year, and excellent client retention.

A growing number of the world’s most respected nonprofits have chosen the Engaging Networks integrated software platform to power their online fundraising, advocacy, digital marketing, peer-to-peer, events, membership, e-commerce and data management. These inspiring organizations include Amnesty International, Human Rights Campaign, PETA, Oceana, Humane Society of the United States, The Nature Conservancy, National Wildlife Federation, Big Brothers Big Sisters America, National Geographic Society, Greenpeace (across 30 countries), Human Rights Watch, Ocean Conservancy, International Medical Corps, American University, Veterans of Foreign Wars, Center for American Progress, Canadian Red Cross, UNICEF Canada and Cancer Research UK — just to name a few.

Current Openings

Job Description

We are hiring one (1) Account Success Manager to join our global team. This position will support small and medium-sized clients in the USA, Canada, the UK and Europe. You will work Monday through Friday for forty (40) hours per week.

The experience that nonprofits have when they adopt and use the Engaging Networks platform is vital to retaining and building long-term relationships with our clients. We seek an active and enterprising new team member who will make sure that the answer to all of the questions below is a resounding “yes.”

  • Do clients know how to “get the most out of Engaging Networks?”
  • Did the client’s on-boarding to our platform go smoothly and on schedule?
  • Do clients know about what our Account Success and Client Support teams can help them accomplish, using our tools?
  • Do clients know which new features and upgrades will be included in our next software release (approx. every two months)?
  • Do clients know how our other clients are achieving success using our tools?
  • Do clients understand that we welcome and value their feedback, to help us constantly make our platform even better?

Making sure that our clients are actively engaged — and using our technology successfully — helps us to maximize client retention, while generating more sales through referrals. It also makes the job of our technology team easier by managing client expectations effectively. Engaging with clients also contributes mightily to our ability to continuously improve our software and technical support. We seek an Account Success Manager who will grasp the major role that they will play for us, both to retain current clients and help attract new ones.

The Account Success Manager will do all of the following:

  • Reach out to, and maintain regular contact with our global small and medium-sized clients, to build relationships, manage expectations, encourage feedback, and increase their use of the Engaging Networks toolset
  • Manage client communications (e.g. write email alerts, blog posts and one-pagers), help curate our client listserv and provide timely reminders to clients at subscription renewal times
  • Project-manage the step-by-step on-boarding (migration) of new clients to our platform, with support from our Client Support team, and by working closely with clients and any agencies that they may include in the process
  • Maintain and update a monthly “hotlist” of client issues that are currently being addressed, monitoring and ensuring that steps are taken to resolve issues, and to keep clients informed via frequent status reports
  • Monitor activity levels in our client accounts, to identify those clients who are not taking full advantage of our software, and who would benefit from engaging with our team or with our help resources, including custom training and webinars
  • Contribute to developing client support materials (articles on our client “Supportal” website, suggested content for our “release notes” videos, etc.)
  • Help to collect, interpret and anticipate client suggestions for improving and developing our software platform, to benefit our entire client community
  • Identify and communicate client successes to other clients, spreading best practices and and helping to create case studies for use in account management, sales and marketing
  • Provide occasional tailored trainings to clients as needed, either in person or remotely, to supplement the formal training provided by our
  • Client Support team and/or available through our online Academy learning platform
  • Contribute to the success of our annual Engaging Networks Client Community (“ENCC”) conferences, by helping with logistics, helping to shape the agenda, by providing content, and by participating in sessions
  • Help craft additional, occasional events for our clients, to foster a vibrant community of practice and peer-to-peer support, with sharing of tips and best practices
  • Participate in major nonprofit sector events, to meet and network with our clients and partners
  • Support our partner program by strengthening our relationships with web development firms, consulting agencies, technology firms and other partners

Upward Opportunities

As a fast-growing company, we will have opportunities for your further career growth as the company expands, and as you demonstrate the value of your work. As growth in our client base continues, we fully expect to grow the Account Success team. We are committed to professional development for everyone at Engaging Networks.

Requirements

Engaging Networks is a dynamic business. Everyone on the team supports our entrepreneurial approach to meeting company objectives. This means helping and supporting the work of others, and acknowledging that hard work is an essential ingredient to the success of any growing business. Some of the more specific requirements are listed below.

Requirements

  • At least three years of experience and achievement working in the nonprofit technology sector, either in a project management, or relationship/account management role
  • Strong listening skills, maturity and empathy for others – a high “EQ”
  • The ability to write and speak clearly and effectively
  • Translating “geek-speak” for a non-technical audience
  • Proven ability as an analytical problem solver
  • Highly structured, and able to juggle multiple projects with minimal oversight
  • Enthusiasm for the Internet, technology, and the nonprofit community
  • A positive attitude and enthusiasm for being part of a high performing team

Bonus Points

  • Established network in the nonprofit sector
  • Experience with eCRM and digital engagement software tools — either
  • Engaging Networks or a similar platform — is a significant plus.
  • Knowledge of CSS and HTML
  • Knowledge of RACI or other project management solutions

Compensation

Compensation starts at $70,000 / £49,000, and increases depending on location, experience, and proven abilities.

Engaging Networks also offers an ample benefits plan, vacation, and paid parental leave, although the plan varies according to whether you are located in the USA, Canada, the UK or elsewhere.

Women and minorities are encouraged to apply. Engaging Networks does not discriminate on the basis of race, religion, national origin, color, sexual orientation, gender identity, sex, age, veteran status, or disability. We strive in our hiring practices to give equal opportunity to all qualified job applicants.

If you are interested in applying, please send a resume/CV to
careers@engagingnetworks.net with a subject line of ‘Account Success Manager, North America and Europe’

Job Description

We are hiring two (2) Tier 1 Client Support Specialists to join our global team. These positions will support clients globally and will work Monday through Friday (with some weekend coverage) for forty (40) hours per week.

The role combines a diverse set of responsibilities, including: responding to client requests for help on the phone or via email; assisting new clients to get started with our software including the migration of their supporter records and setup of their Engaging Networks accounts; developing client support materials; and encouraging our client community to engage with us and with each other. We need to find someone that will work pro-actively and creatively to ensure that clients get the most out of our software. The objective of our client support is never just to answer a question, but rather to help a client solve a problem, and achieve success.

The primary day-to-day responsibilities include:

  • Providing telephone and email support to clients who have questions about the use of our software
  • Providing support for data migration from other systems
    setting up and sending company email alerts
  • Providing support for company website updates helping clients to adopt ‘best practices’ based on our extensive experience working with thousands of advocacy and fundraising campaigns
  • Running individual and group training sessions covering all products and services
  • Writing and recording support materials for posting to our community website and for integration into our software
  • Pro-actively reviewing the campaigns in client accounts and contacting clients with suggestions on how to improve the structure and content of their pages

Upward Opportunities

As a fast-growing company, we will have opportunities for your further career growth as the company expands, and as you demonstrate the value of your work. As growth in our client base continues, we fully expect to grow the Client Support team. We are committed to professional development for everyone at Engaging Networks.

Requirements

Engaging Networks is a dynamic business. Everyone on the team supports our entrepreneurial approach to meeting company objectives. This means helping and supporting the work of others, and acknowledging that hard work is an essential ingredient to the success of any growing business. Some of the more specific requirements are listed below.

The Client Support Specialist will need to bring a wide range of skills to the position. We are looking for someone who: has a passion for software and the Internet; is a good problem solver; has excellent interpersonal skills; is patient and empathetic toward clients; can express themselves clearly, both verbally and in writing; and is willing to take initiative.

The specific qualifications that we require are:

  • Demonstrated ability to rapidly learn new concepts and ideas
  • Excellent oral and written communication skills, as well as strong critical thinking, logical problem-solving ability, and a willingness to learn
  • Ability to use and explain technology
  • Willingness to work with lots of different nonprofits that need our help
  • Knowledge of HTML and CSS

Some nice to haves:

  • Experience working with/at nonprofits
  • Proficiency in coding HTML and CSS
  • An understanding of JavaScript
  • Prior experience working with the Engaging Networks platform
  • Previous work experience in providing tech support for a Software as a Service (SaaS) platform

Compensation

Compensation starts at $40,000 / £29,000, but could be higher based on such factors as location, experience, and proven abilities.

Engaging Networks also offers an ample benefits plan, vacation, and paid parental leave, although the plan varies according to whether you are located in the USA, Canada, the UK or elsewhere.

Women and minorities are encouraged to apply. Engaging Networks does not discriminate on the basis of race, religion, national origin, color, sexual orientation, gender identity, sex, age, veteran status, or disability. We strive in our hiring practices to give equal opportunity to all qualified job applicants.

If you are interested in applying, please send a resume/CV to
careers@engagingnetworks.net with the subject line “Tier 1 Client Support Specialist”

Job Description

We seek a Cybersecurity Analyst with experience in implementing and maintaining a secure Web/E-Commerce platform. The Cybersecurity Analyst will be involved in the development, implementation and daily monitoring of SIEM and other monitoring tools supporting a distributed computing environment utilizing multiple computing technologies. The Cybersecurity Analyst will also be responsible for triaging and responding to any data protection or data security-related events.

Responsibilities

The Cybersecurity Analyst is responsible for:

  • Implementing and maintaining security policies and controls (e.g. CIS, malware, anti-virus, PCI, remote access).
  • Cybersecurity work related to operating systems, application, security, logging and monitoring, compliance controls, remediation and patch management.
  • Understanding IT infrastructure and networking, to be able to identify and respond to security incidents with the help and guidance of senior personnel.
  • Monitoring of system configuration to ensure that the system is operating effectively. Resolve any issues and problems, following documented procedures and playbooks.
  • Fully understanding the back-end architecture of the Engaging Networks Platform to be able to answer security design and other security related questions included in RFI’s and Questionnaires or Security audits conducted by clients and prospects.
  • Maintain current PCI Level 2 Compliance and assist in process of achieving PCI Level 1 Compliance.
  • Working with the Data Protection team to maintain and improve data protection compliance. Tasks may include collaborating in the creation and implementation of policies.
  • Other duties as assigned.

Requirements

  • Minimum three years of documented Cybersecurity experience (including control implementation, assessments, monitoring and documentation).
  • COMPTIA Security+, ISC2 SSCP (or CISSP) or other industry recognized certifications.
  • Knowledge of virtualization and containerization ecosystem, as well as tools such as Docker, AWS AMI and VMWare.
  • Knowledge of PCI DSS regulations and audits, in an e-Commerce environment.
  • Experience implementing and monitoring security controls in distributed environments.
  • Desire and ability to continually and independently learn and explore new tools and technologies.
  • Ability to work in an agile, collaborative environment.

Compensation

Compensation is competitive for this position, and will depend on qualifications and experience.
Women and minority candidates are strongly encouraged to apply. Engaging Networks does not discriminate on the basis of race, religion, national origin, color, sexual orientation, gender or gender identity, age, veteran status or disability. We strive in our hiring practices to give equal opportunity to all qualified job applicants.
Please email your resume, and a message that specifically addresses why you are right for this opportunity, to careers@engagingnetworks.net. Please specify “Cybersecurity Analyst” in the subject line.

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