Company Policies

Here is the fine print on our company (well, more like Montserrat 12.96px).

Environmental Practices

Just like the clients we serve, we are cognizant of our carbon footprint and work to reduce it wherever possible. Here is the lowdown on our data center (the part of our operation that produces the vast majority of our carbon emissions):

  • Our data servers are housed near a lake. There is a system that draws icy-cold water from it to cool the building.
  • Heat from the air conditioning is kept away from the lake, once it has been run through the heat exchange system. This preserves the lake's ecosystem.
  • The system is a clean, renewable, and reliable energy source. Compared to traditional air-conditioning, it reduces electricity use by 75%.
  • It will eliminate 40,000 tons of carbon dioxide, the equivalent of taking 8,000 cars off the streets.

Engaging Networks pledges to continue to increase our use of renewable energy in our operations until 100% of our consumption comes from renewable energy by following recognized best practices in renewable energy purchasing at our locations. We also commit to:

  • Encouraging our providers/suppliers to increase their renewable energy purchasing.
  • Establishing a renewable power preference in any future procurement decisions.
  • Advocating within our industry to support increased use of renewable energy wherever possible.

Data Security and Privacy

The Engaging Networks software application and network infrastructure include security measures to protect against the loss, misuse, and alteration of the information under our control. We store the information in a database in a secured environment at our data center. We do not share, sell, or rent individual personal information collected by our clients with anyone unless ordered by a court of law. We do not store credit card details for corporate or client transactions that we process.

Permission Marketing by our Clients

Engaging Networks provides email and cross-channel marketing solutions to its clients, including many global nonprofits. Our clients use our solutions to send permission-based personalized communications to their supporters. In addition to requiring that our clients comply with CAN-SPAM and all other applicable laws in their sending of communications, we further require that our clients contractually agree not to send unsolicited commercial email or other messages at all using our platform.

Promotional Emails

We may send you e-mails with promotional information about our software, information about our special events, surveys to invite your input, or other information – but only if you have opted in to receive such e-mails. If you no longer want to receive such e-mails from us, please follow the "Unsubscribe" instructions at the end of every email that we send out, or contact us at  info@engagingnetworks.net. If you unsubscribe, we will remove your email address from our marketing list. Please allow us a reasonable period of time to do this, as some promotional campaigns may already be underway. Note that organizations that sponsor or co-host our webinars and events may also receive attendees' contact information. For details on how an event Sponsor may use the information you provide, please contact the Sponsor directly.

Event Refund Policy

Separate from events and fundraising by clients using our marketing solutions, Engaging Networks hosts company information events. Individuals registering and paying to attend these events are entitled to a 50% refund of the event ticket price if they cancel at least 10 working days prior to the date of the event. No other refunds are offered.

Links to other Websites

Engaging Networks' website may contain links to websites not affiliated with us. Your use of an external website or any informational content found on an external website is subject to and governed by the terms and conditions of such website. Engaging Networks does not endorse or make any representations or warranties concerning, and will not in any way be liable for, any informational content, products, services, software, or other materials available on an external website, even if one or more pages of the external website are framed within a page of Engaging Networks' website. Engaging Networks is not responsible for the privacy practices of any external websites.

Employment Practices

Engaging Networks does not discriminate on the basis of race, religion, national origin, color, sexual orientation, gender identity, sex, age, veteran status, or disability. It is our intention that all qualified applications be given equal opportunity and that selection decisions are based on job-related factors.

Notification of Changes

If we make any changes to our privacy policy, we will notify our members and users via email or by posting the changes on our website. We reserve the right to modify this privacy policy at any time, so please review it frequently. Any amended privacy policy will apply to personal information previously collected. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email.