Support

Need support now?

Call 202.525.4910 or email us at support@engagingnetworks.community

Our technical support is second to none. We’ve built a reputation within the community of providing fast, personal and responsive service to our clients. We intentionally do not subject our customers to a bureaucratic ticketing system, the way other software companies do. Instead, we manage all support requests promptly via email and/or telephone. Our team is also trained to go deeper with clients to first determine what the client is really trying to achieve. This enables our team to more fully and strategically advise the client about different ways to achieve their goal.

For non-urgent matters, current clients can find help documentation on our sister-site:  the supportal.

You can also find videos (including case studies) on  our vimeo channel.

Additionally, we offer customized training for our clients as well as monthly-ish refresher webinars.

The Academy

At Engaging Networks, we understand that building the best advocacy, fundraising, email marketing, peer-to-peer and event tools on the market is only half the battle. We also need to make sure that you know how to use these tools to their full potential. With new releases and updates every two months, that's often easier said than done. Even if you master the current tools, new ones keep coming out!

We already provide many helpful resources for clients, including our “ Supportal” website, our three annual Engaging Networks Community Conferences (in the UK, USA and Canada), regular webinars, a Vimeo channel with long-form video recordings, and lots of on-demand phone and email support. But in recent years some of our clients have asked us to provide a new, more self-paced approach for them to learn our software -- preferably in shorter, more digestible chunks. We listened.

Accordingly, we’re very excited to announce the release of our newest training resource: “The Academy.” Unveiled last month at our community conference in the USA, The Academy is a valuable online learning center for Engaging Networks clients and partners, providing structured online courses and searchable interactive learning resources to help you master the Engaging Networks platform, at YOUR own pace.

To get started exploring The Academy, head on over to  https://engagingnetworks.academy and click “Request Access.”