World-class training, onboarding and ongoing support
At Engaging Networks, we understand that building the best advocacy, fundraising, email marketing, peer-to-peer and event tools on the market is only half the battle. We also need to make sure that you know how to use these tools to their full potential. With new releases and updates every two months, that's often easier said than done. Even if you master the current tools, new ones keep coming out! That’s why our strong and personal client support is available when you need it by phone and email - and why we have resources such as the Supportal (a client support website), the Academy (an online training website), a client-only list serv, and weekly updates and news from our team.
We also have annual conferences in Washington, DC, London, Toronto, and Australia, where clients can learn from each other's best practices, share case studies, see the latest tools and what's on the roadmap, interact with agency partners and have valuable face-to-face time with our team.
And, all ongoing support and training is already included in your subscription cost!
Engaging Networks begins to provide no-cost training to a new client immediately after a contract is signed. Our onboarding process is collaborative with your team, your agency (if you choose to use one), and us. It is rolled out in three distinct phases with two parallel tracks - a data track and a design track. Our client support and account management teams co-lead the onboardings as these are the two teams you’ll be working with day-to-day after you’ve become clients of Engaging Networks. The timeline is completely customized based upon your go-live date, structure, and needs. Below is a general overview of the process, broken up into the three distinct phases and the two tracks. Our onboarding team will work with you before the actual process begins to determine the correct timeline, the right people to involve, and process that works best for your team.
You can download our onboarding overview below: