Engaging Networks was established over 10 years ago.
From our offices in London we started to work with UK nonprofits, helping them engage supporters in online advocacy campaigns. Since that time, we have grown to provide a broader range of integrated software solutions and expanded into several other countries. In 2010 we supported over 9 million online supporter transactions for our clients: advocacy campaigns and fundraising combined.
Two commitments define our company: constant innovation in the development of our products, and the best client support available from any software company.
We publish for our clients our development program for the coming 12 months, and we also publish a report card of how well we performed against our promises for the previous year. Our development program is based on what we believe are the dominant and defining trends shaping the Internet, and specific suggestions from clients. For example, our decision to re-construct the main engine of our software in 2011 was driven by trend toward greater mobile access of the Internet, continued expansion of the social web, and the growth in open data and the semantic web.
Our client support is the best available. Each client has a direct contact for telephone and email support. After we set up a new client account and create the first campaigns based on content provided by the client, we then run extensive training. After the initial session, clients can ask for additional training at no charge, clients can also join webinars, sign up for free monthly group training, visit our community website, and join our annual community conference. The idea is simple: if you are getting effective use of the software we’ll have you with us for a long time.
